Frequently asked questions (FAQ)

How do I reserve my accommodation?

You will first provide a not binding  booking inquiry and will then receive by email all necessary information about the desired object (equipment, price, availability). Included in the email is a link, which leads you to the binding Booking  form at our homepage. If you send this form to us, you have made a binding booking request. Afterwards you will receive information about the payment of your accommodation. Within 48 hours is a deposit of  approx. 20% of the total price due; Upon receipt of payment in our account, you will receive the reservation confirmation sent by us.

The balance is payable not until the day of arrival, after you have personally convinced yourself of the proper condition of your holiday property. Our local staff will explain all the details  about the property and answer your questions. Only then will the remaining amount be due.

Do I have to pay the eco-tax?

Since 01.07.2016, there is the so-called tourist or eco-tax (Ecotasa) in Mallorca. It is to be paid by each tourist over 16 years and is for holiday homes and fincas 1 € / daily, but only for the first 8 days. From the 9th day the tax is 0.50 € / daily. In the low season from 01.11. Until 30.04. The tax is generally only 0.50 € per day. This tax is not included in the rental price, but is to be paid separately, preferably on the day of arrival. Obviously, you will receive a payment slip.

Why is a deposit required?

A security deposit of 300 € (three hundred euros) is required to cover the cost of any damage. The deposit is payable on the spot in cash and must be deposited upon arrival of the keys on the day of arrival. In the event that the damage exceeds the amount of the deposit, the lessee will have to bear the full costs. The deposit will be refunded in full upon departure, except for incurred costs for the lessor.

How do I pay for my accommodation?

Once you have booked your accommodation with us, you will receive a list of the total costs by email; Of which a 20% deposit is due within 2 days. Upon receipt of your transfer to our account, you will receive the confirmation of reservation from us. On the day of arrival you can pay the remaining amount in cash to our local staff. Alternatively, a transfer to our account is possible; Then the payment must be received in time before arrival. Payment by credit card is not possible, but you can also transfer the money via PayPal (plus 3.5% processing fee).

What does the use of air conditioning cost?

If the use of the air conditioning is charged separately, We will inform you in advance. On the day of arrival, we note the meter reading in your presence so that we can determine the exact consumption later. On average, you will have to pay 5-10 € per day for normal consumption.

How do I find the way to the accommodation and get the keys?

About 1 week before departure you will receive a detailed route including GoogleMaps-Link. As most of the fincas are a bit remote, we will meet you first in our office or at an easy to find meeting place near the booked accommodation. From there we accompany you personally to your booked finca, assure us, that is all to your satisfaction and are on the spot 24 hours a day your contact. We explain how everything works and give you the keys or remote controls.

What do I do if I have problems?

If something in the house or at the house does not work, but also in case of other emergencies, you can contact us at any time. We are available for you 24 hours a day and will provide you with a quick response. We speak German, English, Spanish and Mallorquin; Do not hesitate to contact us.

Can I bring my pet?

In some fincas it is basically possible to bring your darling (see filter function “Pets allowed”). Nevertheless we clarify in advance with the owner, whether he agrees. For this purpose we need information about your animal (breed & size). Please also consider the necessary vaccination protection for your animal!

Are linens and towels provided?

All accommodations have enough bed linen and towels, in some fincas there are also pool towels. We ask you to bring your own bath towels for beach visits.

What are the arrival and departure times?

Your accommodation is always available from 4 pm on the day of arrival. Check-out time is 10 am. If you wish, we can check if other arrival and departure times are possible. If, however, there is another Arrival or Departure in the same accommodation, the times of course can not be changed.

Is there a shopping service for late arrivals?

If you arrive in the evening hours and do not have the opportunity to go shopping, we will be glad to help you. We organize a basic equipment of food for the first night and the breakfast the next morning. You only pay the cost of the purchase and an  extra charge of 20€ for this service. If you would like to use this service, please let us know in time.

How is the water quality on Mallorca?

As in many other southern countries, the water has no drinking water quality on Mallorca. Avoid drinking water directly from the water tap. In all supermarkets, you can buy cheap drinking water, from the 1L bottle to the 8L canister. We recommend that you also prepare your coffee with the purchased water since most machines heat the water only to about 80 º C. Showers are however easily possible.

How do I dispose of my household rubbish?

If you do not rent a village house but a finca, it will not be approached by the local refuse collection. This means that you have to transport your household rubbish yourself – either to a refuse container in the vicinity or to the refuse collection point of the place. Our local staff will be pleased to provide you with detailed information on the day of your arrival.

What to do with insects?

The fauna in the countryside is, of course, different than in the city and in the south than in the northern home. Nevertheless, you should pay attention, especially during the warm season: Please always dispose of your household rubbish promptly, preferably daily. Do not leave any garbage or food left open. Even a drop of cola can already attract an ant path, which is then difficult to fend off. In many fincas there is an antispray, but in the summer months absolute cleanliness is necessary. If there is any incentive, please let us know.

In the dry months, many animals search for water, including wasps or bees. So if you find some of these animals by the pool, this is not a matter of concern because they are usually not aggressive or interested in stamping you.